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Guest Services

Whitby is often voted as one of the UK's favourite resorts and offers a wide range of attractions and events. Whatever it is you like to do, Whitby will have something to cater for your needs and wishes - historical sights, shopping, eating out, or natural beauty and of course The Sandbeck is the perfect place to stay.

With so much going on, planning a trip can sometimes be very time-consuming so let us make things easier for you. We offer advice on where to dine during your stay or what to do.

Your Questions Answered

I have a special requirement, where can I tell you about this?
Please email and state your requirement and we will reply back with confirmation

Can I upgrade my room on arrival to the hotel?
Yes. Subject to availability. There will be an additional charge based on the going rate.

Can I cancel a reservation online?
Yes. Please see our "Tariff and booking terms and conditions" in the reservations section

Can children stay at The Sandbeck?
Yes, we do have family rooms and can add an extra bed or a cot in the any of our double or twin rooms please let us know your requirement when making your booking.

Can dogs stay at The Sandbeck?
The Sandbeck does not offer rooms to guests wishing to travel with their four legged friends!

Where are you located?
The Sandbeck is located on the West Cliff area of Whitby in a central location overlooking the harbour and beach. The Sandbeck has a prime location for restaurants and attractions. View our location map.

Do you have a car park?
We do not have a car park but parking is free around the streets of the West Cliff and there is a pay and display 40 metres from the hotel £6.50 for 24 hours and free in winter (Nov/Dec/Jan/Feb).

How far is the hotel from the Airports?
Leeds Bradford International - 120 mins by road
Durham Tees Valley International - 60 mins by road

How far is the hotel from Train Stations?
Whitby Station - 3mins by taxi or 10mins walk. Taxi will cost between £5 and £7
Scarborough Station - 35mins by Taxi. Taxi will cost around £30

How long will it take to walk to?
The Shops...2 minutes
The Spa...3 minutes
The Harbour...3 minutes
The Beach...3 minutes

Do you have a luggage store?
Yes. We are more than happy to store your luggage if you are arriving early and again on departure.

What time can I check in and out?
Check in is at 2pm and check out by 10.30am. It is often possible to check in earlier and we will try to make your room ready for you as soon after you arrive if it is possible. We are happy to store luggage both before you check in if arriving early or after you check out.

Locate us

1 Crescent Terrace
West Cliff
North Yorkshire
YO21 3EL
Telephone: 01947 604012

Copyright © 2011 The Sandbeck. All rights reserved.